Return Policy

At Shefnest, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

1. Eligibility for Returns

  • Returns are accepted within 30 days of the delivery date.

  • Items must be unused, unopened, and in their original packaging.

  • For hygienic reasons, we cannot accept returns on used cosmetics or opened beauty products unless they are defective or damaged.

2. How to Start a Return

To initiate a return, please contact our customer support with the following details:

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photo evidence (if item is damaged or incorrect)

📧 Email: service@shefnest.com
📞 Phone: +1 847-872-2683

Once your return is approved, we’ll provide instructions on how to send the item back.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

4. Refunds

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

6. Contact Us

If you have any questions about your return or need further assistance, feel free to reach out:

📧 Email: service@shefnest.com
📞 Phone: +1 847-872-2683
📍 Address: 634  Pinewood Drive,Zion,IL 60099 US